Yes, similar BQM for me and the main Belfast switch,. 2. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. . I'm very sorry to hear about the issue with your broadband service. Simply test your broadband service, and if we find an issue we can help with a fix online. I was told it was my network, I was very sceptical as it. Rang up virgin media loads of times but they don’t want to know. I'm relatively new customer to VM, having only had my broadband installed on 7 November. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. Called automated number - no issues detected. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. 8. Slightly disappointed that an old Hib 3 router was installed. Virgin Media Community; Broadband; Gaming Support; High latency; Options. However, a friend who lives nearby and also is with virgin media appears to be unaffected. 222 ms 3. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 59pm Tue 28 Nov. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. 222 ms 3. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Mobile Your Account. Change the primary and secondary DNS to 1. End. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I'm sorry to hear about the issues with the latency. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. 8. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). By default, all projects automatically come with a default network that allows certain kinds of connections . For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Broadband Status checked: 00:00 . Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Modem is still rubbish, but if used in modem mode there are no latency spikes. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. 5 weeks. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 67. Upload speed and latency isn’t. i have typical devices connected. My friends who are on virgin in same city don’t get it. 168. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). Contract includes £15/month for 6-months, then £30/month thereafter. Browse. Broadband Quality Monitor. Re: High ping and latency. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. 40 and choose up to . Only the last couple months have I noted an issue. However the TB. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. But you have mentioned that we keep. Black Friday sale ends on 27th November. . virginmedia. I base this on the very high latency that magically improves at 12:30am - a classic symptom. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. Re: High Latency for over 12-18 months. 1. Sending out ANOTHER engineer to replace the hub again and the. 9 and test again. Broadband, Phone & TV bundles from £31. I have tried various DNS all with. Options. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Open a web browser and go to 192. The median download speed at 1pm was 80. Static ip Address Cost. The only fix I've found for this is to limit my upload speed. on 15-06-2023 17:04. This provides lag-free play without disruption across multiple connected devices. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. on 28-05-2022 10:33. My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. My BQM often shows as completely red even though I have an internet connection. Up to 132Mbps download speed. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). For some reason I am experience major latency/ping issues. The average latency range for most sites is between 50 and 150 ms. Ookla measured the average latency on Starlink in the UK at 37ms. The best times to game online or make big downloads, for example, would be when connection is fastest. I had no issues there at all. Cable Modem StatusItem Status Comments. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Latency can not only cause issues with upload and download. over RFoG, then this is less of an issue. Over the last 3 weeks I have expe. Just extensive internet blackouts and generally high jitter. on 23-03-2023 13:07. The engineer which came out found no issues but suggested we had too many devices (approx. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. on 28-09-2021 14:04. Please let me know how you get on and if any of these steps have helped. Scotland 53. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. There's a big thread on the 'Talk to Virgin Media' forum on. Joining in. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. I've been using net meter and ping test which. 24-02-2023. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. Bad Latency Issues (With BQMs) Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. I have just upgraded to the 1GB package and received a new hub5. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. 4 from 5 bands with different names and I left the same default unchanged. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. on 13-05-2023 13:11. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. High Latency and random packet loss. I have taken a look on our side and it does look as though an engineer visit is needed. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. 1. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. I am on the 1Gig fibre with the. We would like to show you a description here but the site won’t allow us. e. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. To see whether 5G has arrived in your area, visit our coverage checker. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Re: Latency spikes. I had this issue before in late July but it - 5102935. You should setup a BQM here- This will keep track of. This can be replicated via WiFi. The Virgin Media Team. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. Please, help, as it is really uncomfortable to work during such service state. 80% avg. 116. Consider leasing a line if your workplace. I'm in Northern Ireland on 350MB. If you deny all traffic, by default, that also denies SSH. 1%. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). 0 devices and can cover the M125 to M600 services. 0. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. BQMs (Past Week) :on 10-11-2022 14:16. CB22. Day by day my latency gets worse and worse. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 2 Mbps). Kind regards, Ilyas. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. Running test via Thinkbroadband high latency spikes and packet loss. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 54 Mbps to 1. Re: High latency and constant packet loss while gaming and video conferencing. 60 to £33. network. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Multiple broadband speed tests over time can show if and when speed fluctuates. Packet loss and high latency. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. hoping for some advice regarding my latency/ping issues when gaming. Normal latency has been around 8-15ms. 5 million via FTTP and. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. 8. We have the 350mb package and speed isn't actually an issue, its latency. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. That server is then looking up the information you requested and delivering it back to you. 222. . This provides lag-free play without disruption across multiple connected devices. . The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. 1. Select ‘Virgin Mobile Home Internet’ . From a system check ran, you have got an SNR issue (signal to noise ratio). High Latency Issues D4 ONLY. Gigafast broadband for seamless home-working and gamers. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. packet loss. Had a new Virgin installation at my new house back in Feb. For the test to the Hub, expect to see a result. No improvements, still lagging and getting packet loss constantly. While basic speeds of 3-5 Mbps. This is known as round-trip time (RTT). Attached are my logs and BQM. After doing my research, this is the option I chose. 1. I seem to be getting massive latency issues and speed issues I'm on 350mb. Mobile Your Account. Allocate your device (s) static IPs in your router settings > devices, I'd start at . Wholesale – (up from 42,243,400). Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). 12-month minimum term. 50% off £30. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. 1 modem mode. Unbearable latency, lag spikes & packet loss for 1. Had an ongoing issue in our area for a while, high latency making working from home impossible. Broadband speed statistics found those with speeds in excess of 1GB typically. Connect your device to Hub 3 using WiFi or wired mode. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. The range is not bad but I have noticed couple of. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. Broadband Quality Monitor. Tags: DOCSIS 3. Thanks for your post. Was devices connected to the hub idle? As you can spike your connection. 1 Downstream channels. Extremely Bad Ping and Latency. Sometimes bandwidth gets. Hub 3. There's likely 2 issues at play here: Known latency issue on the Superhub 3. If so run the VPN software on it and connect the XBOX via it. Hello, I am having issues with my broadband over the past few days where I am seeing an increase in average latency (usually around 20ms and now around 60ms) and maximum latency (usually around 30ms now well over 100s of ms). Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Options. Broadband speed statistics found those with speeds in excess of 1GB typically. Latency Spikes & Packet Loss. You’ll currently pay £45 per month for Gig1. e. Options. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. nothing major - xbox, laptop, phones, Alexa etc. 1. I'm sorry to hear about the poor experience you are having with the broadband connection. An extra 2GB of mobile data if you have broadband issues. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. I took my computer to my mothers house and did the tests there. VM cable was only laid in my area last spring and made available for installation last summer. This type of connection only uses copper cables to carry the signals, to the street cabinet and your home, so provides essential speeds. . I’m now getting normal speeds and latency. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. This is causing problems in games but also causing stuttering and drop outs when doing video calls. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. 5 5120 64 qam 5 3 30100000 35. Trouble is that will affect the other. . From beta to yesterday (6/10) i had no issues with latency. 254. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Patiently looking forward to a FTTP choice in my area. 8 million premises since it began some years ago (c. openreach) and virgin put in their own. over RFoG, then this is less of an issue. My Broadband Ping I've had numerous issues (VM Business) so might share similar problems as OP. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. Hi @Jayen. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. The generated date is when coverage was at the figures quoted. Tap the results to find out more about the issues, and when we expect them to be fixed. I have had these issues since the day i got the broadband installed, Over 5 months ago. If it is virgin then it happens to a lot of people including myself. SNR (signal to noise ratio). Showing our 5 star reviews. Step: 03: Let The Virgin Test Speed Results Load And See The Results. 0 and 3. Extremely Bad Ping and Latency. Broadband only plans with FREE setup, prices from £28. I've tried resetting the router and it hasn't changed anything. Choose your location to check coverage speeds in your area. 50p/m for 264Mbps speeds, £36. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). 397 ms. Gaming doesn’t need blazing fast speeds. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. The widespread launch of the 1. My friends who are on virgin in same city don’t get it. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. I was wondering if the Hub 3. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. While basic speeds of 3-5 Mbps. Here we will see the SSID / password settings for the WiFi bands. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. 1 DS is too low at -7 so that needs fixed. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. I've tried resetting the router and it hasn't changed anything. Regular readers will recall that we first spotted a smaller batch. Speed tests over wired connection show varied results (screenshots. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. Black Friday sale ends on 27th November. This includes their 300Mbps, 145Mbps, and 67Mbps plans. 50. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. As I work remotely and present. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. 168. . First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. . 2 wired + 2 wifi. and tells you of more local issues. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. Teams call constantly freeze, Jitter and Latency very high from Hub. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Flag for a moderator. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Re: High Latency for over 12-18 months. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). 100. Currently on hold with VM customer support, who are having a tough time understanding. 65. Latency measures the time taken for steps 1 and 2 to complete. In the past month, ping latency to 1. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. These settings will automatically set the connected display to its lowest latency mode. See on. The latency test I was doing was on the Virgin app to my mobile phone. Also took the option of a mini TV streaming box. HWLewis1080. Nothing has changed in performance. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. There are apparently no issues in my area (. Firmware up to date. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Virgin Media Community: Broadband: Networking and WiFi: Latency problems in WC1; Options. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. I’ve been having various issues with Virginmedia Broadband for about 3 months now, the first issue was the time it takes to load websites, which I believe is related to DNS, but Virgin sent out an engineer who checked everything and couldn’t find a fault on my connection. Fewer delays mean that the connection is experiencing lower latency. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT.